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Adobe captivate 2017 characters download free download |
Download Adobe Captivate.Add eLearningArt to Adobe Captivate and You've Got "YES!"
When I go to Assets and then click on the Discover tab, then select Characters, the download status window pops up, but only has a Cancel button and it hangs right there. Nothing happens. It says the item was downloaded but I am not seeing them.
Anyone have this trouble? If so, what can I do to fix this? Incidentally, I can successfully download any other asset type just fine. It is only the characters. Can you check the version number under Help, About Captivate, please? Recently this problem appeared for me have logged it , I am no longer able to download items from the eLearning Brothers using the Discovery tab.
Using version Your solution is spot on. Somehow configs created by app pushes create these type of problems. I discussed this with some of our IT folks, and because they are not actual users of the brand apps they miss out on this completely.
I wish Adobe will integrate this type of checks in their apps, or if not, advise the System Engineers about faults of this nature. Paul Wilson Your solution worked! Here is a possible solution that worked for me at least for Windows users. Close down Adobe Captivate and try deleting the contents of the following folder….
Before you do so, you may wish to backup any assets that are important to you. Once deleted, open up Adobe Captivate again and attempt to download the assets.
The folder structure will get recreated, and in my case, I was able to start downloading and reaccessing assets. Then emptied the folder. It worked like a dream… Many thanks once again Paul. Identical same problem. You are bit cynical…. This means to me it is NOT a general bug because in that case it would happen for all users.
Are you on a company network? Is it possible to check out on another network or at home on your personal system to see if the problem is due to the security settings in the company?
I am also having the same problem, along with two of my colleagues. I have attached a screenshot to show what the issue is.
Could you suggest any other solutions? You deleted the Content folder. Did you clean the Preferences? You need admininstrator rights. When I installed update 2 I had to do this twice, and then everything worked fine.
Thank you. I just tried cleaned the preferences and unfortunately still no luck. I may have to contact our IT Department. Thank you for your help anyway. Earlier today, I could download the assets.
Now I no longer can download any of the additional assets found in the Discover tab. Another version of Downloads are working just fine.
If you are still having problems after trying what Lieve suggests, try following the steps in my video. The character assets may in fact be downloaded. Lots of people get confused as to where to look for downloads. If you are on Windows, can you check in Public documents if the folder eLearning Assets is present.
If that is the case, look for the Content subfolder. Close Captivate and delete that folder. When restarting CP a new copy will be created and your issue could be solved.
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